Frequently Asked Questions
Everything you need to know about securing your home with Lockly.
How do I install my Lockly smart lock?
Most Lockly smart locks can be installed in about 30 minutes using just a screwdriver. We provide step-by-step video tutorials and a detailed installation guide with every purchase to ensure a seamless setup.
What happens if the smart lock battery dies?
Lockly devices feature a low-battery warning system. In the event the battery dies completely, you can use a physical backup key or a 9V battery at the bottom of the lock to provide emergency power and enter your access code.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. Shipping times typically range from 3 to 7 business days depending on your location and selected shipping method.
What is the warranty policy for Lockly products?
We offer a 1-year limited warranty on all electronic components and a lifetime warranty on the mechanical finish. If you experience any manufacturing defects, our support team will assist with a repair or replacement.
Can I return my device if it doesn't fit my door?
Yes, we offer a 30-day return policy for products in their original condition and packaging. Please ensure your door meets the standard thickness requirements listed on our product pages before purchasing.
Is my data secure with the Lockly app?
Security is our top priority. We use high-level 256-bit encryption for all data transmissions between your lock and the mobile app, ensuring your access codes and history remain private.