Returns & Exchanges

At Lockly, we are committed to your security and satisfaction by offering a 30-day money-back guarantee on all smart locks and accessories purchased directly through our store. If you are not completely satisfied with your purchase, you may return your item in its original condition for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the RMA process.

• 2.
  Prepare the Package

  Securely pack the Lockly device in its original packaging, including all mounting hardware, keys, and documentation to ensure a full refund.

• 3.
  Ship to Lockly

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5-7 business days.